EMUI 10 for Mate 10 Pro in Canada – Have we been forgotten?

Forums EMUI updates EMUI 10 for Mate 10 Pro in Canada – Have we been forgotten?

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    March 27, 2020 at 6:22 am

    I’ve just bought a Mate 10 Pro on a used phone site, and I’m trying to update the system to the latest EMUI 10.  According to many “RSN” posts, the update should be here by now, but my Settings app still says that my version 9 is the latest.  I also can’t run the HiCare app in Canada, even though I’m trying through a VPN to join onto a site in the UK, where I boughht my original phone and where my UserID is registered.

    Can anyone help?  I know that Huawei is having issues with the US, but I don’t think that extends to Canada. Have we just been forgotten?


    Wei Zhou
    March 28, 2020 at 12:42 pm

    Hi Mate 10 already getting EMUI

    March 29, 2020 at 4:35 am

    Apparently not my phone. It’s telling me that my system is the latest software.

    How do I get the later system?

    Thanks,  NB

    April 6, 2020 at 5:32 am

    Does anyone have anything to add to this thread? It seems as if we have indeed been forgotten; Wei Zhou’s reply, although quick, was incorrect.  Does anyone know how I can update my phone?