I’ve just bought a Mate 10 Pro on a used phone site, and I’m trying to update the system to the latest EMUI 10. According to many “RSN” posts, the update should be here by now, but my Settings app still says that my version 9 is the latest. I also can’t run the HiCare app in Canada, even though I’m trying through a VPN to join onto a site in the UK, where I boughht my original phone and where my UserID is registered.
Can anyone help? I know that Huawei is having issues with the US, but I don’t think that extends to Canada. Have we just been forgotten?